TERMS & CONDITIONS

A 20% deposit is required to secure your booking.

Deposits are non-refundable if the booking is cancelled within 48 hours of the scheduled moving date.

The remaining balance is payable upon completion of the move by Bank Transfer or Cash, unless agreed otherwise.

This quotation is based solely on the items listed within your quotation.

Any additional items not listed must be agreed before moving day and may incur additional charges or require a larger vehicle.

If the inventory differs significantly from the original quotation, C&D Removals reserves the right to amend the price before or during the move.

Quotations are valid for 30 days unless otherwise stated.

All items must be securely packed into suitable boxes, bags or containers before our arrival.

Loose or unpacked items may not be transported until they have been properly packed.

Fragile items should be packed appropriately unless a packing service has been booked with us.

We do not remove fixtures or fittings attached to the property.

Shelves, curtain poles, wall-mounted TVs, mirrors, blinds, light fittings and any permanently fixed items must be removed before our arrival.

Any dismantling or reassembly must be agreed in advance and may incur an additional charge.

Washing machines, dishwashers and similar appliances will only be disconnected or reconnected if this service has been selected and included in your quotation.

If these services have not been booked, they remain the customer's responsibility.

Please inform us before moving day of any stairs, flats, lifts, restricted access or long walking distances.

Additional charges of £20 per flight of stairs may apply where applicable.

If access restrictions are not disclosed before the move, additional charges may apply.

Waiting time caused by delayed keys, contract completion, restricted access or customer delays will be charged at £40 per hour.

Suitable parking should be available as close to both properties as possible.

Any parking permits, parking charges or congestion charges required to complete the move will be added to the final balance.

Any parking fines or penalty notices incurred due to the customer's failure to arrange suitable parking or permits will remain the customer's responsibility.

The following items must be declared before accepting your quotation:

• Pianos

• Safes

• Hot tubs

• Pool tables

• American fridge freezers (if doors need removing)

• Large gym equipment

• Commercial equipment

• Any item weighing approximately 80kg or more

Failure to declare these items may result in additional charges or the move being postponed if it cannot be completed safely.

The customer is responsible for ensuring:

• The inventory provided is complete and accurate.

• All items are ready to be moved upon arrival.

• Suitable access is available at both properties.

• All boxes and bags are fully packed and sealed.

• Any dismantling required has been agreed before moving day.

• Children and pets are kept safely away from the working area during the move.

By paying the deposit and confirming your booking, you confirm that:

• The quotation is correct.

• The inventory is complete.

• You have read and accepted these Terms & Conditions.

• You understand that additional services or undisclosed items may result in additional charges.